I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). How can we as customers get BTs attention and ensure that there is a fix? Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. 23-04-2021 Why? Townman, Gandalf. 14-07-2019 Solved: btinternet email server refusing to send outgoing - BT At my age, I just don't have the energy to set up a new email address and tell everyone.'. 15h22, on Does anyone have any other suggestions please?? 6h21. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! 13h37, on Are there really just two of us having this problem? It's good (???) I have tried sending individual messages and simple test messages but nothing works. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. BT internet email problem Hi. Here are some answers to help you. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Log out of your email account then, Using an email program? 2 users liked/thanked this post: I also feel slightly better I am not alone. Outlook emails not being received by btinternet.com addresses All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Emails to btinternet are blocked - how can we fix this? - BT Broadband Thanks for the super fast analysis and reply. 15h04. You may have to register before you can post: click the register link above to proceed. This amount is subject to change until you make payment. on Can send emails fine from any other account. 15h33. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. You can link any BT email address to another broadband or Premium email billing account. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. BT L1 agent wasn't able to resolve and it has been passed to their email support team. Sorry but how do I PM you, and what details do you need? What do I have to change to make my emails send? ask a new question. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. Thanks for your reply, Townman and thanks to Anne too. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. One further piece of information. This amount is subject to change until you make payment. Not receiving @btinternet email. This sounds fiddly, but isn't necessarily. The other two people that are having the same problem are using Samsungs, but haven't said which model. But again got error messages which I now cant remember. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). Just one other thing that might be relevant. 3 users liked/thanked this post: . I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. The problem is also affected by the addressee. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). 26-08-2021 That is because he has a Virgin Media email address, which would be deleted if he switched away. to know I'm not alone. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. This started suddenly about 5 or 6 weeks ago. Unfortunately, it did not work. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. This morning I clicked on the email icon on my phone and was again asked to login. Surface mail is also available; please e-mail us for . Delays in Emails being delivered can arise from a multitude of reasons. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. 6h00. Then power on the phone and iPad and tell me if it still has the problem. 2 users liked/thanked this post: I can send & receive the bt emails using the Samsung mail app. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. If I changed my email address I would be bound to lose something important. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on We have received reports that emails to btinternet.com email addresses are being blocked. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on Emails from BTInternet.com not being received in Mail Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Also one of the two that I received recently was sent in December. Send yourself a test email. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. What does this mean? Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. We understand that you are experiencing issues sending emails. Thank you anyway. So it seems to be something between Android and BT Mail. Don't forget online banking, streaming services and social media accounts. 25-08-2021 11h40. Apple disclaims any and all liability for the acts, 9h25 on Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Last Thursday, I stopped receiving email from my @btinternet.com account. I expect that they are simply burying their heads in the sand and do not look at all. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. While members are not getting emails, they do appear as posts on the Google Groups page. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. As soon as I removed that link all was well again. 26-08-2021 Maybe that's the issue, although there has been no problem up until yesterday. 15h27, on If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. This is going to need looking at by their email support team. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Unable to send mails to btinternet addresses - Plusnet 16h05. 13h52. It seems that I can only send messages to my iCloud account from the iMac. You can usually find the option to redirect in the inbox settings of your old email account. Emails from btinternet.com addresses not received. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. The account I am using is Gmail (the google mail). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Will post any update that I get. 26-08-2021 All other emails to other systems have no issues. 23-04-2021 We have received reports that emails to btinternet.comemail addresses are being blocked. Any ideas? 4) Send an email to your main contacts to let them know your new email address. You should however check that your email clients are using the correct settings as per this link. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. The accounts work on BT Webmail, both to receive and send. Please check your email settings. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. After 6 mos., if selected you will be billed $10.99/mo. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. 20h33 14h00, on He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. BT Email - best practices for postmasters and senders of email | BT Help, on Has anyone experienced this problem. Please update the server configuration to continue connecting to this account", with the option to cancel or update. To start viewing messages, select the forum that you want to visit from the selection below. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. I have the exact same problem. 20h13. Typical script! My BT email is not working - Apple Community Neither of these has solved my problem. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. For those that aren't arriving, things obviously get a little more involved. Doing so can save hundreds of pounds. Hopefully, we can get this resolved quickly. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? I am experiencing it with emails from different addreses within a domain which belongs to another ISP. 8h29. Any suggestions please, User profile for user: You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. BT Email - best practices for postmasters and senders of email. BT Email: I can't send or receive email | BT Help - BT.com This has made me want to look a bit further and so I found the Community. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. I cannot send even the simplest of messages this morning. 23-04-2021 I cannot find an obvious way of asking bt about this! Not receiving @btinternet email - Microsoft Community Gmail and Outlook are two of the most popular. Announcements, Guides & Community Updates. Why cant my email address have BT.com in the display name? But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Delays in Emails being delivered can arise from a multitude of reasons. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. This will work as long as your old email account is still active. Oops. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com If everything works fine in webmail, you may need to check your program settings. Email: timforrester@btinternet.com. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. 14h17, on This is exactly the same as my issue - with the 993 / 465 too. by 11-07-2019 on 23-04-2021 Not receiving all emails on btinternet account - UKGSer 11h33 Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. 10-07-2019 So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. on There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. My email is not sending from my iMac (iCloud). 23-04-2021 I have exactly the same problem and would love to get a solution. After some trial and error I found that btinternet was objecting to my "signature" containing a link. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I spoke too soon. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. View cart for details. TalkTalk allows you to access your email account for 12 months after you switch. All postings and use of the content on this site are subject to the. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. 19-12-2022 Various errors messages. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Today all of our emails addresses would receive, but not send. What does this mean? I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. BT Mail | @btinternet.com | Cannot send mail - BT Broadband It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. We appreciate you reaching out to us about Mail. The whole ISP domain is blocked. Many have had the same address since they first went online many years ago. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! It might be worth changing your SMTP port to see if that helps. Today all of our emails addresses would receive, but not send. P.S. You can send and receive messages, but not actively manage the account. Though any rejection on our side should be returned back to the sender as a bounce.